Privacy Policy
At Craft Pouches, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website or purchase our custom packaging products, including custom mylar bags, stand-up pouches, flexible packaging, roll stock, and related packaging solutions.
By using our website, you agree to the practices described in this Privacy Policy.
Information We Collect
We may collect the following information when you use our website or place an order:
- Name
- Company name
- Email address
- Phone number
- Billing and shipping addresses
- Payment information (processed securely through third-party payment providers)
- Artwork, logos, and design files submitted for printing
- Order history
- IP address, browser type, and device information
- Website usage data collected through cookies and analytics tools
How We Use Your Information
We use your information to:
- Process and fulfill orders
- Produce custom packaging products
- Provide artwork proofs and order updates
- Respond to inquiries and customer support requests
- Improve our website and services
- Send important service notifications
- Prevent fraud and maintain website security
- Comply with legal obligations
With your consent, we may also send promotional emails about new products, special offers, or company updates. You may unsubscribe at any time.
Customer Artwork
Artwork, logos, trademarks, and other files submitted to Craft Pouches remain the property of their respective owners.
You grant Craft Pouches permission to use these files solely for the purpose of manufacturing, printing, and delivering your custom packaging order.
We do not sell or distribute customer artwork to third parties.
Cookies
Our website uses cookies and similar technologies to improve user experience, analyze website traffic, remember preferences, and enhance website functionality.
You may disable cookies through your browser settings; however, some website features may not function properly.
Information Sharing
Craft Pouches does not sell or rent your personal information.
We may share your information only with trusted third parties necessary to operate our business, including:
- Payment processors
- Shipping and logistics providers
- Printing and manufacturing partners
- IT and website service providers
- Government authorities when required by law
These parties are obligated to protect your information and use it only for authorized purposes.
Data Security
We implement reasonable technical and organizational security measures to protect your personal information against unauthorized access, misuse, alteration, or disclosure.
While we strive to protect your data, no method of online transmission or electronic storage can be guaranteed to be completely secure.
Data Retention
We retain customer information only for as long as necessary to:
- Complete orders
- Provide customer support
- Meet legal, accounting, and tax requirements
- Resolve disputes and enforce our agreements
Your Rights
Depending on your location, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your personal data
- Withdraw marketing consent
- Request a copy of your stored information
To exercise these rights, please contact our customer support team.
Third-Party Links
Our website may contain links to third-party websites. Craft Pouches is not responsible for the privacy practices or content of external websites. We encourage you to review their privacy policies before providing personal information.
Children’s Privacy
Our website is not intended for individuals under the age of 13, and we do not knowingly collect personal information from children.
Changes to This Privacy Policy
Craft Pouches may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. Continued use of our website constitutes acceptance of the revised policy.
Contact Us
If you have any questions regarding this Privacy Policy or how your information is handled, please contact the Craft Pouches Customer Support Team using info@craftpouches.com